Last updated: June 2024

This cookie policy describes the cookies that may be set and read when you visit our website and the purposes for which we use those cookies and any personal information collected by using them.

1 OUR USE OF COOKIES

1.1 Welcome to ordernow.pizza (the Site), which is a website owned and operated by HWS Restaurants Limited (referred to in this policy as we, us or our).

1.2 This Cookie Policy describes the cookies that are automatically set and others that you may choose to set when you visit our Site and the purposes for which we use them.

1.3 Our Site uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.

1.4 Some cookies work by collecting and storing some form of personal information about you, so this policy also describes the personal information we process or allow others to access when using cookies.

1.5 For further information on how we use the personal information we collect about you (including information collected through our use of cookies) please see our Privacy Policy.

1.6 This policy was last updated on the date that appears at the top of this page.

2 WHAT ARE COOKIES?

2.1 A cookie is a small data file that is placed on your device to allow a website to recognise you as a unique user when you use the website, either for the duration of your browsing session (using a session cookie) or for repeat visits (a persistent cookie). Other similar files such as pixels and beacons work in the same way and we use the word ‘cookie’ in this Cookie Policy to refer to all technologies that collect information in this way. Cookies can also be used in emails you receive to help understand your level of engagement with them.

2.2 Cookies can be ‘first party’ (which are set by us) or ‘third party’ (which are placed on your device by another website when you use our Site). Unless mentioned below, all the cookies used by this Site are first party cookies.

2.3 Cookies are a common technology for remembering certain information about a visitor to a website. The vast majority of websites currently make use of cookies and they are commonly used for a wide range of tasks. We use the following types of cookies for the following purposes:

Strictly necessary cookies.

These cookies are necessary for our Site to function and cannot be switched off in our systems. They include, for example, a cookie that is set for security reasons or to remember your cookie consent preferences. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of our Site will then cease to work.

Analytics cookies.

These cookies allow us to count visits and traffic sources or to manage online surveys so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around our Site. All information these cookies collect is aggregated after it is collected. If you do not allow these cookies we will be unable to measure traffic to our Site and unable to monitor its performance.

3 CONSENTING TO THE USE OF COOKIES AND THE PERSONAL INFORMATION THEY COLLECT

3.1 Certain cookies we use are strictly necessary for our Site to work. For example, when you visit our Site for the first time, we present you with a cookie notice and tool (Cookie Tool) requesting your consent for non-essential cookies. We have to use a cookie to remember your cookie preferences in order to comply with the law (you can see details of this cookie in the table below).

3.2 When you first visit our Site, we automatically set essential cookies on your device that are strictly necessary for our Site to work. In relation to all other types of cookies we wish to use, you will be invited to consent to our use of them using our Cookie Tool. If you do not provide your consent using the Cookie Tool, we will not set these cookies on your device.

3.3 If you do not provide your consent, our Site will still work but some of the enhanced and personalised features may not.

3.4 If you provide your consent in respect of cookies, you will also be providing your consent for us and the relevant third parties that use those cookies to use your personal information in the ways set out in our Privacy Policy. We will only set or read the relevant cookies for the durations set out in the table below. You can withdraw your consent at any time by using the Cookie Tool to turn off/opt-out of the relevant cookies. The cookie files may remain on your device after you have opted-out of using them. Please see the How to control and delete cookies section of this policy or check your browser’s help pages to find out how to delete these files from your device.

3.5 If you withdraw your consent for us to use non-essential cookies, the consent you have given us to use any personal information we collect using those cookies will also be withdrawn. Please see our Privacy Policy for further details.

4 COOKIES USED ON OUR SITE

4.1 The table below sets out the first party and third party cookies that are set and read on your device. The legal reason (also known as the ‘lawful basis’) for using the personal information collected using the cookies is also set out in the table. To find out more about the lawful bases on which we rely to use your personal information, please see our Privacy Policy.

4.2 Some third party cookies are set by third parties that provide a service to us and who act on our behalf and on our instructions. Our Privacy Policy applies to the personal information collected using these cookies.

4.3 Other third parties are companies who use the personal information for their own business purposes and are, for the purposes of data protection law, ‘controllers’ in their own right. Whilst we provide a summary of the third party cookies for these companies in the table below, you should also check the relevant third party’s privacy policy using the links in that table for more information about how these cookies and the personal information they collect are used.

Strictly necessary cookies. The lawful basis for processing personal information by these cookies is that the processing is necessary for us to pursue our legitimate interests, namely the efficient technical operation of our Site.

Name	Duration	Purpose
NoThanksUpsell	1 day (expires once you place an order)	This cookie is used to prevent a pop-up message showing again where you have chosen to dismissed it.
AlcoholAgeVerified	1 hour (expires once you place an order)	This cookie is used to prevent a pop-up message from showing again if you have verified your age when adding alcohol to your shopping cart.
ShowInvalidOrderTimePopup	1 day (expires once you place an order)	If you specify a delivery or collection time at which we are unable deliver, this cookie is used to show a pop-up which notifies you of this and prompts you to change the time.
ShowMessageSuccess	5 minutes	This cookie is used to show you a confirmation message when you successfully take an action on the Site (e.g. after you successfully edit your account details)
OLOCookieCheck	1 day	This cookie is used to allow us to test if you have cookies enabled on your browser.
modalShownAlready	The duration of your web browsing session	This cookie is used to prevent prompting you to select your address if the option has already been presented to you.
ASP.NET_SessionId	The duration of your web browsing session	This cookie is used to allow you to navigate our Site.
ARRAffinity	The duration of your web browsing session	This cookie allows us to manage visitor traffic across our servers.
cookieControl	1 month	This cookie remembers if you have seen and acknowledged the cookie popup.
cookieControlPrefs	1 year	This cookie remembers your cookie consent preferences.
PaymentInProgress	2 hours	This cookie tracks when you start the payment journey so you can be redirected on payment pages.
PaymentKey	2 hours	This cookie is used to redirect you to the payment status screen if you accidentally click on the browser back button once redirected from the payment provider website.
redirectToBasket	1 day	This cookie tracks whether or not your need to be redirected to the basket.
skipTipForOrder	1 day	This cookie tracks whether or not to show the add tip functionality.
hideTipSection	1 day	This cookie tracks whether or not to show the add tip functionality.
storePopup_Allergen	1 day	This cookie tracks whether or not we need to show the allergen pop-up.
noCompetition	1 day	This cookie tracks whether or not we need to show a competition pop-up.
hideCalories	1 day	This cookie tracks whether we need to show or hide calories.
userDietaryFilter	1 day	This cookie tracks what dietary filter you have selected.

Analytics cookies.

The lawful basis for processing personal information by these cookies is that we only process this information if we have first obtained your consent. We do not use these cookies unless you have consented using the Cookie Tool.

Name	Duration	Purpose
Google Analytics	Up to 2 years	These cookies are used for analytics purposes in connection with the Google Analytics service that we use to measure and analyse visitor traffic on the Site. Information about the individual Google Analytics cookies used is set out below.
startSession	2 years	This cookie is used to track session for the Google Analytic events
_ga	2 years	This cookie is used to distinguish users.
_gid	1 year	This cookie is used to distinguish users.
_ga_<container-id>	2 years	This cookie is used to persist a session state.
_gac_gb_<container-id>	90 days	This cookie will be used to obtain campaign-related information if we later request consent from you to use this cookie for advertising purposes (in connection with Google Ads).
PaymentCompleted	1 day	This cookie allows us to track that a payment event has been completed
Hotjar	Up to 1 year	These cookies are used by HotJar – a service we use to allow us to capture information about what users are doing on our Site and what areas are the most popular.
_hjSessionUser{site_id} _hjid	1 year	These cookies are used to ensure that your behaviour in subsequent visits to our Site is linked to the same online identifier used for you.
_hjSession{site_id}	30 minutes	This cookie holds the current session data. This ensures that subsequent requests within the session window will be attributed to the same Hotjar session.
_hjClosedSurveyInvites	1 year	This cookie is set once you interact with a survey invitation. It is used to ensure that the same invite does not reappear if it has already been shown.
_hjDonePolls	1 year	This cookie is set once you complete a survey using the widget on our Site. It is used to ensure that the same survey does not reappear if it has already been filled in.
_hjMinimizedPolls	1 year	This cookie is set once you minimise the widget on our Site. It is used to ensure that the widget stays minimised when you navigate the Site.
_hjShownFeedbackMessage	1 year	This cookie is set when you minimise or complete feedback. This is done so that the feedback feature will load as minimised immediately if you navigate to another page where it is set to show.
_hjSessionTooLarge	The duration of your web browsing session	This cookie causes Hotjar to stop collecting data if the data from your browsing session becomes too large for Hotjar to store.
_hjSessionRejected	The duration of your web browsing session	This cookie is only applied in extremely rare situations to prevent severe performance issues.
_hjSessionResumed	The duration of your web browsing session	This cookie is set when a session/recording is reconnected to Hotjar’s servers after a break in connection.
_hjRecordingLastActivity	The duration of your web browsing session	This cookie is updated when a user recording starts and is used to record your actions on the Site.
_hjTLDTest	The duration of your web browsing session	This cookie allows us to test different user experiences with a subset of visitors to obtain insight into the level of success.
_hjUserAttributesHash	The duration of your web browsing session	This cookie is used to store attributes used to identify you using an online identifier.
_hjCachedUserAttributes	The duration of your web browsing session	This cookie is used when using a feedback tool to help get information about a potential test run.
_hjLocalStorageTest	Less than 1 minute	This cookie is used to check if the scripts used by Hotjar can be stored on your device.
_hjIncludedInPageviewSample _hjIncludedInSessionSample	30 minutes	These cookies are set to let Hotjar know whether you are included in the data sampling carried out on our Site.
_hjAbsoluteSessionInProgress	30 minutes	This cookie is used to detect your first page view.
_hjFirstSeen	The duration of your web browsing session	This cookie is set to identify your first session.
_hjViewportId	The duration of your web browsing session	This cookie stores information about the size and dimensions of the pages you visit on our Site.
_hjRecordingEnabled	The duration of your web browsing session	This cookie is used to check whether your use of the Site is already being recorded in relation to a particular session.

ORDERNOW.PIZZA COOKIE POLICY

ORDERNOW.PIZZA COOKIE POLICY

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