As part of our Online Delivery Speed Guarantee, we will do everything we can to ensure that your online delivery order is delivered within 30 minutes.
The Speed Guarantee timer starts as soon as your order is received by the Pizza Hut delivery store and ends when your order reaches your door. If the delivery time exceeds 40 minutes, we count your order as late and you are entitled to receive a £10 Pizza Hut delivery voucher code.
The ETA on your order confirmation page is an estimate of how long your order is likely to take. An ETA of over 40 minutes does not automatically qualify you to claim a Speed Guarantee voucher code.
No. The ETA displayed on your order confirmation is calculated at the time of your order based on order volume and driver availability.
An ETA can be lower or higher than the Speed Guarantee promise time, but an ETA of more than 40 minutes does not affect your eligibility to claim a voucher against the Speed Guarantee.
If your delivery takes longer than 40 minutes you should receive your voucher by email within 7 working days.
If you do not receive your voucher within 7 working days you can claim your voucher by contacting our Customer Care team. You will need to provide your order number, proof of purchase and a valid email address and a voucher should be issued within 2 working days.
Simply enter your voucher code in your basket when placing your next order online.
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