These terms and conditions are divided into the following sections:
(1) GENERAL TERMS WHICH APPLY TO ALL USERS OF THE SITE AND OUR APP (“GENERAL TERMS”)
Your attention is drawn specifically to paragraph 4 of the General Terms. The General Terms apply to all users of the Site / and or App, whether purchasing from the Site / App (“Customers”) or just visiting the Site or the App (“Visitors”), collectively “Users”.
(2) TERMS AND CONDITIONS RELATING TO THE USE OF THE PIZZA HUT RESTAURANTS APP ONLY (“APP TERMS”)
Your attention is drawn specifically to paragraph 4 of the App Terms. The App Terms apply to all Users of the App.
(3) TERMS AND CONDITIONS WHICH APPLY WHEN YOU ORDER FROM US (PRODUCT TERMS AND CONDITIONS)
Your attention is drawn specifically to paragraph 6 of the Product Terms and Conditions. The Product Terms and Conditions apply to all Customers who use the Site or App.
(4) TERMS AND CONDITIONS OF PROMOTIONS WHICH WE RUN (“PROMOTIONAL TERMS”)
The Promotional Terms apply to all Users who use a promotion via the Site or App.
All four sections above together are referred to in this document as “terms and conditions”.
(1) GENERAL TERMS WHICH APPLY TO ALL USERS OF THE SITE AND OUR APP (“GENERAL TERMS”)
1. These General Terms
1.1 What these General Terms cover. The General Terms apply to the use of the Site and the App (as defined in Section 2 “App Terms” below). The General Terms set out the terms on which you make use of the Site and App, whether as a Visitor or Purchaser, and whether or not a registered user.
1.2 Why you should read the General Terms. By accessing and using the Site and App, you confirm that you accept the General Terms and agree to comply with them. If you do not wish to be bound by the General Terms then you should not access the Site or App.
1.3 Who we are. The Site and App are operated by Pizza Hut (U.K.) Limited, trading as Pizza Hut Restaurants ("Pizza Hut Restaurants" and "We" and "Us"). We are registered in England and Wales under company number 01072921 and have our registered office at Building 1, Imperial Place, Elstree Way, Borehamwood, Herts, WD6 1JN. Our main trading address is: Building 1, Imperial Place, Elstree Way, Borehamwood, Herts, WD6 1JN. Our VAT number is: GB454146652. To contact us, please use our online form.
Please note that when you place an order on the Site or App, you may be entering into a contract with one of Pizza Hut Restaurants’ franchisees. For further details please see the Product Terms and Conditions below.
1.4 Other important documents. The following documents also apply to your use of the Site and App:
1.5 Where can you access the Site and App. The Site, App and their services are intended to be accessed only within the UK. The products on the Site and App are only available in the UK. The material on the Site and App may not be appropriate for other jurisdictions and if you access the Site or App from outside the UK, you do so at your own risk. If you live in Northern Ireland, please refer to the Northern Ireland website .The App is only available to download from UK app stores. Users outside of the UK should not attempt to download or install the App.
1.6 How to contact us. To contact us, please:
- USE OUR COMMENTS FORM;
- CALL 0800 028 7034 (CALLS TO THIS NUMBER ARE FREE FROM A BT LANDLINE. CHARGES FROM OTHER NETWORK PROVIDERS AND MOBILES MAY VARY) OR 0330 123 0790 (CALLS TO THIS NUMBER FROM UK LANDLINES AND MOBILES WILL BE CHARGED AT LOCAL RATE, YOUR NETWORK PROVIDER WILL INCLUDE THESE CALLS AS PART OF ANY INCLUSIVE MINUTES); OR
- WRITE TO OUR CUSTOMER SERVICES TEAM AT FREEPOST RRKA-HCAS-YSJC PIZZA HUT RESTAURANTS CUSTOMER TEAM, UNIT 4, MOUNT MILL FARM, WICKEN, MILTON KEYNES, MK19 6DG.
1.7 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided in your order or when you register for the App / Site.
2 Your use of the Site and App
2.1 Using the Site and App lawfully. You may only use the Site and App for lawful purposes. You must not use the Site or App in a way that:
- BREAKS ANY LAWS;
- INFRINGES THE RIGHTS OF ANY OTHER PERSON;
- IS FRAUDULENT OR MALICIOUS;
- INTRODUCES ANY VIRUSES OR OTHER HARMFUL PROGRAMS WHICH MIGHT AFFECT ANY COMPUTER SOFTWARE OR HARDWARE;
- TRANSMITS ANY MATERIAL THAT IS OFFENSIVE, THREATENING, DEFAMATORY, OBSCENE, INDECENT, DISCRIMINATORY; OR
- INTERFERES WITH ANY PART OF THE SITE OR APP, OR ITS SOFTWARE, OR ANY EQUIPMENT OR NETWORK ON WHICH THE SITE OR APP IS STORED.
You must not use any part of the content on the Site or App for commercial purposes.
2.2 Linking to the Site. You may link to the main homepage of the Site only, unless we tell you that you are not permitted to do so. You must not frame the Site on any other site. If you link to the Site, you must not misrepresent your relationship with us or damage our reputation.
2.3 Registering on the Site or App. If you decide to register on the Site or App, you:
- MAY BE ASKED TO CREATE A PASSWORD, WHICH YOU MUST KEEP CONFIDENTIAL AND NOT TELL ANYONE (IF YOU BELIEVE SOMEONE ELSE KNOWS YOUR PASSWORD, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM ON 0844 770 0669);
- MUST MAKE SURE THAT ALL OF THE INFORMATION YOU PROVIDE TO US IS ACCURATE AND COMPLETE; AND
- MUST UPDATE YOUR INFORMATION IF THERE IS A CHANGE TO YOUR REGISTRATION DETAILS BY UPDATING YOUR ACCOUNT DETAILS ON THE SITE OR APP OR BY USING OUR ONLINE FORM.
You must be at least 14 years of age to register with the Site or App. If you are under 18, you must check with a parent or guardian before you register that they give you permission to register with the Site or App. You should review the General Terms and App terms with them to make sure that you and your parent or guardian understands them. Your parent or guardian may remove their consent for you to use the Site or App at any time by contacting us via our online form. We reserve the right to check the eligibility of any registered users of the Site or App.
2.4 Breaking the General Terms or App Terms. If you break the General Terms or App Terms, your right to use the Site and / or App (as applicable) will end immediately and you must immediately destroy any copies of materials you have printed from the Site or App. You agree that you will compensate us and our franchisees in full for any damages, losses, costs and expenses we suffer because you break the General Terms or App Terms or due to your use of the Site or App. In certain circumstances we may be legally required to disclose details of your identity to the police or law enforcement if you break the General Terms or App Terms.
3 Trademarks and other rights
3.1 Who owns the rights in the Site and App. The Site and App contain many logos and trademarks owned or used (with permission) by Pizza Hut Restaurants and its subsidiaries and affiliates throughout the world. These trademarks and other intellectual property rights in the Site and App, and images and text on them, are protected under copyright and other intellectual property laws around the world. They must not be copied or used without the express written permission of Pizza Hut Restaurants (except for personal use).
3.2 Other brand names. The Site and App may contain references to other company, brand and product names and logos, which Pizza Hut Restaurants is not affiliated with. If you use these names and logos, you may be infringing someone else’s rights.
3.3 Copying information on the Site or App. You may print one copy and download extracts of any pages from the Site or App for your personal use only. You do not have the right to make any further copies of information on the Site or App or to modify, adapt or reproduce that information. You must always state that we are the authors of the material.
3.4 Uploading information onto the Site or App. If you upload information on the Site or App, you grant us a licence to use that content and make it available to other people. We may also share your identity with anyone claiming that your post infringes their rights. We have the right to remove any post at any time.
3.5 Providing information to us. You agree that we are free to use any comments, information or ideas in any communication you send to us (without any payment to you) for any purpose including developing, manufacturing and marketing products and services or for creating or improving the Site or App.
4 Our responsibility for loss or damage suffered by you
4.1 Supply of Products. Please see Section 3 (Product Terms and Conditions) paragraph 6 below for details of our responsibility if you suffer loss as a result of Products we (or our franchisees) supply to you
4.2 Warranties which relate to the App. We are responsible for ensuring that the App (as defined in the App Terms) is as described, fit for purpose and of satisfactory quality. If you can show that a fault in the App has damaged your device, and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
4.3 The Site and App. The Site and App are provided on an "as is" basis. You acknowledge that the Site and App have not been developed to meet your individual requirements. Except as set out elsewhere in the General Terms or App Terms, and as far as is permitted by law, we exclude all guarantees, warranties, conditions, representations and other terms relating to the Site and App. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise arising under or in connection with use of, or inability to use the Site or App or use of or reliance on any content displayed on the Site or App. However, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
4.4 Content on the Site and App. Pizza Hut Restaurants strives to ensure that the information contained on the Site and App is accurate, up to date and reliable. However, Pizza Hut Restaurants is not required to update the information on the Site or App. We do not guarantee that the Site or App, or any content on them, will be accurate, complete or free from errors or omissions. The content of the Site and App is provided for general information only. It is not intended to provide advice on which you should rely. You should take appropriate steps to verify all information on the Site and App before acting on it. Pizza Hut Restaurants accepts no liability for any changes made to the content of the Site or App by unauthorised third parties and we are not responsible for the content posted or uploaded by other users onto the Site or App. We may suspend, withdraw or discontinue all or any part of the Site or App at any time.
4.5 Availability of the Site and App. We do not guarantee that the Site or App, or any content on them, will always be available or uninterrupted and we will not be responsible in such circumstances. Access to the Site or App may be temporarily suspended without notice in the case of system failure, maintenance or repair or reasons beyond our control. We reserve the right to modify or withdraw any of the offers, deals or services on the Site or App at any time.
4.6 Viruses and network failures. We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment, programs or data due to your use of the Site or App. By using the Site or App, you acknowledge and agree that the use of the Site and App is at your own risk. It is your responsibility to install suitable anti-virus and security software. We will not be liable for any errors, defects, technical errors or failures in computer transmissions or network communications.
4.8 Software and material downloaded via the Site or App. Any software or material on the Site or App is downloaded at your own risk. If you are in any doubt as to the suitability of the software to be downloaded for your computer it is recommended that you obtain specialist advice before downloading it. In order to use third party software, you may have to accept the terms of a licence agreement with a third party. You acknowledge that we have no responsibility or control over that software.
4.9 If you are a consumer. If you are a consumer, we only provide the Site and App for domestic and private use. You agree not to use the Site or App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity relating to any business of yours.
4.10 If you are not a consumer. If you are not a consumer, we will not be liable for:
- LOSS OF PROFITS, SALES, BUSINESS OR REVENUE;
- LOSS OF ANTICIPATED SAVINGS;
- LOSS OF BUSINESS OPPORTUNITY, GOODWILL OR REPUTATION; OR
- ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE.
4.11 Your statutory rights. Please see Section 3 (Product Terms and Conditions) paragraph 6.4 for details of your statutory rights
5. OTHER IMPORTANT TERMS
The following terms apply to all of these terms and conditions.
5.1 We may transfer our rights and obligations to someone else. We may transfer our rights and obligations under these terms and conditions to another organisation. We will either tell you in writing if this happens and / or ensure that the transfer will not affect your rights under these terms and conditions.
5.2 Who else has any rights under these terms and conditions? These terms and conditions are between you and us. Our licensors may have the right to enforce relevant terms which benefit them. Apple and its subsidiaries also have certain rights to enforce the App Terms. Otherwise, no other person shall have any rights to enforce any of these terms.
5.3 If a court finds part of these terms and conditions illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
5.4 Even if we delay in enforcing these terms and conditions, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking these terms and conditions, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
5.5 “Writing” includes emails. When we use the words “writing” or “written” in these terms and conditions, this includes emails.
5.6 Events outside our control. If we are prevented or delayed from complying with our obligations under these terms and conditions due to your actions or omissions (or any one acting on your behalf) or due to events or circumstances beyond our reasonable control, we will not be liable for any losses or damage you suffer as a result.
5.7Varying these terms and conditions. We intend to rely on these terms and conditions. Any variations to these terms and conditions must be in writing, otherwise they will not be binding.
5.8 Changes to these terms and conditions. We may update these terms and conditions at any time, including for legal or regulatory reasons, by amending this page. If we change these terms we will send you an email with the modified terms or post a copy of them on the Site or App. Any changes will take effect 7 days after the date of our email or which we post the modified terms on the Site, whichever is the earlier. If you continue to use the Site or App after that period has expired, it means you accept those changes. Please check this page from time to time to take notice of any changes we make, as they are binding on you. You are responsible for ensuring that all persons who use your internet connection to access the Site or App are aware of (and comply with) these terms and conditions.
5.9 Which laws apply to these terms and conditions and where you may bring legal proceedings. These terms and conditions, their subject matter and formation (and any contractual or non-contractual dispute) are governed by English law. If you are a consumer, you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you are not a consumer, you agree that the English courts shall have exclusive jurisdiction in any dispute.
(2) TERMS AND CONDITIONS RELATING TO THE USE OF THE PIZZA HUT RESTAURANTS APP ONLY (“APP TERMS”)
1. These App Terms
1.1 The Pizza Hut Restaurants App. In these App Terms, “App” shall mean the software owned, operated and provided by Pizza Hut Restaurants which can be used on Android and Apple devices, together with its content, any upgrades and any other software or documentation which enables the use of the App.
1.2 Why you should read the App Terms. By downloading, using or registering for the App you agree to be bound by these terms and conditions, including without limitation these App Terms. Please review these App Terms carefully before accepting them or downloading or using the App.If you do not accept these App Terms in full, we will not license the App to you and you must not download, install or use the App. You must cancel any download now or if already installed, uninstall the App.
1.3 Your right to use the App. We grant you the right, and a non-transferable license, to use the App for your personal use in accordance with these App Terms (and any rules applied by your app store provider). You may not use the App for commercial purposes. The App is made available to you free of charge.
1.4 Updating or amending the App. We have the right to update or amend the App at any time. If we update the App, you may not be able to use the App until you have downloaded the latest version of the App and accepted any new terms. You should delete the App from your device when any subsequent version of the App is issued. We will not be responsible for any losses you suffer because you have failed to download or use the most recent version of the App. By way of example, if you use an older version of the App, we may not receive an order you place, or you may not be able to collect or redeem points. In such circumstances we will not be responsible for your losses.
1.5 You must have permission to use the App. We will assume that you have obtained permission from the owners of the mobile telephone or handheld devices that are controlled, but not owned, by you and to download or stream a copy of the App onto your device. You accept responsibility for using the App whether or not used on a device owned by you. If you are not the bill payer for the mobile telephone or handheld device being used to access the App, you must have permission from the bill payer for using the App.
1.6 Your mobile network provider. You acknowledge that the terms of agreement with your mobile network provider will continue to apply when using the App. As a result, you may be charged by your mobile network provider for access to network connection services when accessing the App. You accept responsibility for any such charges that arise.
1.7 System Requirements. In order to use the App, you are required to have internet access and a compatible mobile telephone or handheld device (Apple iOS devices running iOS 6.1 or above; Android OS devices running Android OS 3.2 or above; Language: English).
1.8 Immediate use of the App. You confirm that by accepting these App Terms and downloading the App, you consent to the immediate performance of the contract concluded under these App Terms and acknowledge that you will lose your right to cancel once the download or streaming of the digital content has begun. This does not affect your rights to remove the App from your device if you decide that you do not wish to use it.
2. Apple App Store and Android
2.1 Apple App Store and Android terms. The terms of the Apple App Store and equivalent Android platform may, where applicable, also apply to your installation and use of the App. By way of example (and without limitation), the provisions relating to “Automatic Delivery and Downloading Previous Purchases” and “Family Sharing” in the Apple Terms shall apply, which can be found here. If there is an inconsistency between these App Terms and those terms (in relation to this App only), these App Terms shall prevail. For the avoidance of doubt, these App Terms apply as between you and us (and not with Google Play or Apple Inc (“Apple”)). Where these App Terms refer to Apple, such provisions shall only apply where you are using an Apple device.
2.2 Apple is not responsible for this App. We are solely responsible for this App and we (not Apple) are responsible for any maintenance and support services. As far as is permitted by law, Apple does not provide any warranties in relation to the App. In the event that the App does not conform to any warranties provided in these App Terms, you may notify Apple and they will refund to you the purchase price paid for the App (if any). However, Apple will have no other obligations in relation to the App and does not provide any warranties in relation to the App.
2.3 Claims in relation to the App. As between us and Apple, we are solely responsible for:
- ADDRESSING ANY VALID CLAIMS MADE BY YOU OR ANOTHER PERSON IN RELATION TO THE APP (OR YOUR POSSESSION OR USE OF IT) INCLUDING BUT NOT LIMITED TO (I) PRODUCT LIABILITY CLAIMS (II) ANY CLAIM THAT THE APP FAILS TO CONFORM TO ANY APPLICABLE LEGAL OR REGULATORY REQUIREMENT AND (III) CLAIMS ARISING UNDER CONSUMER PROTECTION OR SIMILAR LEGISLATION; AND
- THE INVESTIGATION, DEFENCE, SETTLEMENT AND DISCHARGE OF ANY VALID CLAIM FOR INTELLECTUAL PROPERTY INFRINGEMENT BY A THIRD PARTY.
2.4 You must not be in a country subject to a U.S Government embargo. You represent and warrant that you are not located in a country that is subject to a U.S Government embargo, or that has been designated by the U.S Government as a “terrorist supporting country” and that you are not listed on any U.S Government list of prohibited or restricted parties.
2.5 Apple’s rights to enforce these App Terms. We both acknowledge and agree that Apple (and its subsidiaries) are third party beneficiaries of these App Terms. Apple and its subsidiaries will have the right (and will be deemed to have accepted the right) to enforce these App Terms against you as a third party beneficiary.
3. Your use of the App
3.1 Services on the App. The App allows you to:
- COLLECT AND SAVE REWARDS TO SPEND IN PIZZA HUT RESTAURANTS;
- RECEIVE OFFERS, PROMOTIONS AND VOUCHERS FROM TIME TO TIME;
- PARTICIPATE IN GAMES AND CHALLENGES, WHERE AVAILABLE; AND
- VIEW, BROWSE AND SEARCH CONTENT ON THE SITE OR HTTPS://WWW.PIZZAHUT.CO.UK/.
You may only use the App for these purposes.
3.2 For use in the UK only. The App may not be accessible in some countries and the ability to download or use the App may be impaired or restricted if you are using a roaming network abroad.
3.4 Right to suspend or disqualify users. Pizza Hut Restaurants reserves the right to suspend or disqualify any loyalty I.D. number suspected of fraud or cheating or who has breached these App Terms or the General Terms, or to refuse to allow users to earn or redeem points. This includes, without limitation, through the manipulation of codes, or otherwise in our opinion fraudulently falsifying data or acting fraudulently or dishonestly.
3.5 Vouchers, offers and promotions. Details of the terms and conditions of vouchers, offers and promotions will be provided to you with the relevant voucher, offer or promotion or displayed as a pop-up within the App (e.g. to order products for delivery). Pizza Hut Restaurants reserves the right to amend or remove any vouchers, offers or promotions from the App at any time.
3.6 Our right to suspend or terminate your use of the App. We may suspend or terminate your use of the App at any time for any reason on reasonable notice (unless you break these App Terms, in which case we reserve the right to immediately terminate your use of the App). In such circumstances, you must stop using the App and remove it from your device immediately. This does not affect your legal rights or remedies.
4. Our responsibility for loss or damage suffered by you when you use the App
4.1 Our responsibility for the App. Our responsibility and liability for loss or damage suffered by you when you use the App is further set out in paragraph 4 of Section 1 (General Terms) above.
5. Earning Points
5.1 Pizza Hut Restaurants. Points can only be earned when you dine-in at, a participating Pizza Hut Restaurants in mainland United Kingdom. Points can also be earned when you place an order for food in a Pizza Hut Restaurant for collection. However, points cannot be earned if you place an order for food online using our Online Collection service and collect from a Pizza Hut Restaurant.
5.2 Pizza Hut Delivery and Pizza Hut Express. Points cannot be earned from Pizza Hut Delivery or Pizza Hut Express outlets.
5.3 Food purchases only. Points can only be earned on food purchases and cannot be earned on purchases of drinks or other non-food items.
5.4 Number of points earned. Each food transaction with a spend of £10 or more will earn you 1 point which will be added to your App loyalty ID account, which is identified by your 9 digit loyalty ID number.
5.5 Presenting the App at point of payment. You must present the App at point of payment to earn your points, by presenting your unique 9 digit loyalty ID number. Points cannot be added retrospectively and can only be added to your App in restaurant at point of payment.
5.6 One account per transaction. Points will only be added to one App loyalty ID account for each transaction.
5.7 Expiry of points. Points earned will expire in the order that they have been earned after 12 months, with the earliest points earned expiring first. Once they have expired, the points cannot be reinstated.
5.8 Technical errors. Pizza Hut Restaurants accepts no responsibility for points that cannot be verified due to technical errors or any other reason.
6. Redeeming rewards
6.1 Pizza Hut Restaurants. Rewards may only be redeemed when you dine-in at a participating Pizza Hut Restaurant in mainland United Kingdom or place an order for food in a Pizza Hut Restaurant for collection. Points cannot be earned if you place an order for food online using our Online Collection service and collect from a Pizza Hut Restaurant.
6.2 Pizza Hut Delivery and Pizza Hut Express. Points cannot be redeemed from Pizza Hut Delivery or Pizza Hut Express outlets.
6.3 Free Side or Main. You can redeem points on either a free side or main from our dine-in menu. In order to redeem points you will need:
- 3 POINTS TO BE ABLE TO REDEEM FOR A FREE SIDE FROM OUR DINE-IN MENU; AND / OR
- 6 POINTS TO BE ABLE TO REDEEM FOR A FREE MAIN FROM OUR DINE-IN MENU.
The first 3 points you earn will automatically be allocated to a Free Side. The next 3 points you earn will automatically be allocated to a Free Main. The process will then start again if you earn additional points. A Free Main is classed as an Individual Pizza, Pasta or Ribs. Excludes Sharing Pizzas, Big Sharer, Buffet and Meal Deals.
6.4 Rewards cannot be used in conjunction with other offers, rewards or vouchers. Only one reward may be used per transaction (e.g. one Free Side, or one Free Main per transaction only). Rewards cannot be used in conjunction with other offers, rewards or vouchers available via the App or otherwise or with any promotion from time to time (including but not limited to meal deals, Pizza Hut buffet, takeaway offers or dine in deals or promotions. Rewards earned may not be substituted or changed from the reward advertised.
6.5 Presenting the App at point of payment. You must present the App at point of payment to redeem your points, by presenting your unique 9 digit loyalty ID number. Points cannot be redeemed retrospectively. Only one ID number can be used per transaction.
6.5 Expiry of rewards. Rewards earned will expire in the order that they have been earned after 12 months, with the earliest rewards earned expiring first. Once they have expired, the rewards cannot be reinstated.
(3) TERMS AND CONDITIONS WHICH APPLY WHEN YOU ORDER FROM US (“PRODUCT TERMS AND CONDITIONS”)
1 These Product Terms and Conditions
1.1 What these Product Terms and Conditions cover. These Product Terms and Conditions contain the terms on which we or one of our franchisees supply products to you (“Products”). Please read them carefully before you place an order. All orders for the Products shall be considered to be an offer by the Customer to purchase the Products in accordance with these Product Terms and Conditions. If you think that there is a mistake in these Product Terms and Conditions, please contact us to discuss.
1.2 Pizza Hut Restaurants and its franchisees. Paragraph 2 explains that your contract may be with one of our franchisees. Unless otherwise stated, references to “we”, “us” and “our” in these Product Terms and Conditions shall mean either Pizza Hut Restaurants and / or our franchisees, as applicable.
2 The contract with you
2.1 How your order is accepted. When you are placing an order, the following steps have to take place before a contract for the sale of Products is made between you and us (or one of our franchisees). After choosing the Product you wish to purchase, you place your order for your Product by pressing the button at the end of the check-out process and submitting your details to us. Before placing your order, the check-out process will give you the opportunity to review and, if necessary, change your selection of Products or correct errors in your order information. You will be asked to click to confirm that you accept the terms and conditions. If you do not wish to be bound you should not place any orders through the Site or App. Once you have submitted your order, you will see an on-screen acknowledgement and a receipt and acknowledgment of order by email. Acceptance of an order occurs when the order acknowledgment appears on the Site or App at which point, the contract is formed between you and Pizza Hut Restaurants / one of our franchisees (please see further 2.3 below, “Who your contract is with”). Up until this point, we or our franchisees may decline to provide you with the Products without giving any reason. The acceptance of orders for the Products shall be at the entire discretion of Pizza Hut Restaurants and its franchisees.
2.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because of, amongst other things, unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product, due to particular Product not being available or if your local Hut is closed at the time of your order.
2.3 Who your contract is with. When you place an order and this is accepted as set out above, you will be entering into a contract with either Pizza Hut Restaurants or one of our franchisees. This will depend on the geographical location of your nearest Pizza Hut Restaurants restaurant (“Hut”), as some are owned by Pizza Hut Restaurants and others by its franchisees. The details of the company with whom you are entering into a contract will be confirmed during the order process. Please note that Pizza Hut Restaurants facilitates payment to its franchisees for all credit or debit card orders placed through the Site or App, i.e. it collects such payments on behalf of the relevant franchisee and remits them to the franchisee as appropriate.
2.4 You must be at least 14 to place an order. You must not place any orders on the Site or App if you are under 14 years of age. If you are between 14 and 17 years of age (inclusive), you must check with a parent or guardian before you place an order on the Site or App that they give you permission to place an order. You should review these Product Terms and Conditions with them to make sure that you and your parent or guardian understands them and agree to be bound by them. Your parent or guardian may revoke their consent for you to use the Site or App at any time by contacting us via our online form.
2.5 If we are unable to supply a Product. If we are unable to supply you with a Product, for example because that Product is not available or because of an error in the price on our Site or App (see further below), we will inform you of this and will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible, by the same method in which the payment was originally made.
2.6 Our Products. Photography used throughout the Site or App are for illustrative purposes only. Although we have made every effort to display the Products accurately, the Products may vary slightly from those images. All Products shown on the Site and App are subject to availability. For further information about some of our Products which are subject to promotions we run, please see the Promotional Terms.
2.7 Our intellectual property rights. The Customer acknowledges that all intellectual property rights in the Products do and shall continue to belong to Pizza Hut Restaurants and the Customer agrees that it will not infringe any of Pizza Hut Restaurants' intellectual property rights.
3 Prices and Payment
3.1 VAT and other taxes. Unless otherwise stated in writing the prices quoted by Pizza Hut Restaurants on the Site or App are inclusive of VAT and any other applicable taxes.
3.2 Where to find the price for the Products. The price of the Products will be as quoted on the Site or App at the time you place your order. The price for your order must be paid in full in advance. We will not charge your credit or debit card until we despatch your order.
3.3 Prices may differ at your local Hut. When you input your postcode into the Site or App, you are automatically directed to the Site or App of your local Hut. Please note that prices, minimum spend restrictions and maximum cash spend restrictions vary from Hut to Hut. In addition, if you order on-line, the price charged may be different to the price for the Products had they been ordered in-store or by telephone due to different promotional offers from time to time.
3.4 What happens if we get the price wrong? We may change the price of our Products from time to time. It is always possible that, despite our best efforts, some of the Products on the Site or App may be incorrectly priced. We will normally check prices before accepting your order. If the Product’s correct price is less than the price stated on the Site or App, we will refund you the difference between the Product’s correct price and the price stated in your order confirmation upon collection of the Products from your local Hut. If the Product’s correct price is higher than the price stated on the Site or App, we will contact you as soon as possible to inform you of this error and will give you the option of continuing to purchase the Product at the correct (higher) price or cancelling your order. We will not process your order until we have your instructions.
3.5 When you must pay and how you must pay. You can pay by any of the methods listed on our checkout screen. Please make sure that if your order is placed using a credit or debit card, such card is valid on the date of despatch of your order. When placing an order, you confirm that the form of payment that you use to make payment to us is yours and that you have authority to place the order.
3.6 Our special offers and promotions. From time to time, our Products may be subject to special offers, including those set out in the Promotional Terms. Any special offers shall be subject to these Product Terms and Conditions which will prevail if there is inconsistency between the terms of the special offer and the “Terms and Conditions of Promotions which we run” located at section 4 of these terms and conditions. We may change the terms of special offers or withdraw them at our discretion but we will honour any order placed by you before the offer is withdrawn except in the case of technical errors. All deals are valid within the promotional period, are subject to change and are not valid in conjunction with other offers, unless otherwise stated.
4 Changes to your Order, Cancellation and Refunds
4.1 Your right to make changes. If you wish to amend your order, please telephone your local Hut, details of which will be confirmed during the order process. If you amend your order, the price charged will be the price for the amended order. If you paid by credit card and the price is greater than the original order, the price difference will need to be paid separately to the Hut on collection. If the price is lower than the original order, any refund will be processed upon collection of the Products by you from your local Hut. Please note that as promotions are only available for limited periods, any changes to your order may mean the promotions are no longer available.
4.2 If you want to cancel your order because you have changed your mind. Once your order has been confirmed, you cannot cancel the order. Please be aware that as the Products are perishable, you do not have a right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4.3 Cancelling your order because of something we have done or are going to do. You may cancel your order if there is a risk that the supply of Products may be significantly delayed due to events outside our control, or because you have a legal right to end the contract due to something we have done wrong. In such circumstances, the contract will end immediately and we will refund you for any Products which have not been provided. You may also be entitled to compensation.
4.4 How to cancel your order with us. If you want to cancel your order, please telephone your local Hut, details of which will be confirmed during the order process and included in the confirmatory e-mail sent to you upon placing your order.
4.5 How we will refund you. We will refund the price you paid for the Products by the method you used for payment. We will make any refunds due to you upon collection of the Products from your local Hut, or if this is not possible for whatever reason, please contact us via our online form and we shall process your refund as soon as is reasonably possible and in any event within 14 days.
4.6 Our right to cancel an order. We may cancel your order if your payment is refused, if you do not provide us with information that is necessary for us to provide the products or if you do not collect the Products within a reasonable time following completion of your order. In such circumstances, we will refund you any money you have paid for the Products.
4.7 If you wish to complain. If you have any questions or complaints about the Products, please contact your local Hut https://www.pizzahut.co.uk/restaurants/find-a-hut/ or our Customer Services team via our online form.
4.8 Differences between written and oral communications. If there are any differences between communications between us in writing and communications over the phone, we intend to rely on the written communications between us. As such, please make sure you carefully check the communications that you send to us. Pizza Hut Restaurants shall use all reasonable efforts to ensure that its written information about the Products is accurate.
5.1 We only sell to customers in the UK. The Site and App are solely for the provision of our Products in the UK excluding Northern Ireland. Unfortunately, we do not accept orders from addresses outside the UK.
5.2 When we will provide the Products. During the order process, you will confirm the time at which you would like to collect the Products from your local Hut. Please note that such time is an estimate only and the Products shall be made available to you as near to this time as is reasonably possible.
5.3 We are not responsible for delays outside of our control. If our supply of the Products is delayed by an event outside our control, we will contact you to let you know as soon as possible and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
5.4 When you become responsible for the Products. The Product becomes your responsibility from the time you collect the Products from your local Hut.
5.5 When you own the Products. You own the Products when we have received payment in full.
6 Limitation of Liability: Our responsibility for loss or damage you suffer
For loss or damage you suffer by using the Site and / or the App, please see section 1 (General Terms) paragraph 4 and section 2 (App Terms) paragraph 4. The terms below relate to our liability when you order Products from us (or one of our franchisees).
If you are a consumer, the following provisions apply:
6.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Product Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Product Terms and Conditions or failing to use reasonable care and skill. Loss or damage is foreseeable if it is either obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us at the time.
6.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation and for breach of your legal rights relating to the products.
6.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purposes we will have no liability to you for any loss of profit, loss or business, business interruption or loss of business opportunity.
6.4 Your statutory rights. Nothing in these Product Terms and Conditions shall affect your statutory rights. Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards Office. We are under a legal duty to supply Products that are in conformity with the contract. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality and that services must be carried out with reasonable skill and care.
If you are not a consumer, the following provisions apply:
6.6 Use by your business. We only supply for the Products for internal use by your business. You agree not to use the Products for any re-sale purposes.
6.7 We do not exclude or limit our liability for certain losses. Nothing in these Product Terms and Conditions limits or excludes our liability for
- DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE;
- FRAUD OR FRAUDULENT MISREPRESENTATION; AND / OR
- ANY BREACH OF THE TERMS IMPLIED BY SECTION 12 OF THE SALE OF GOODS ACT 1979 (TITLE AND QUIET POSSESSION).
6.8 No liability for certain losses. Save as set out in clause 8.7, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with any Contract for:
- ANY LOSS OF PROFITS, SALES, BUSINESS OR REVENUE, WHETHER DIRECT OR INDIRECT;
- LOSS OR CORRUPTION OF DATA, INFORMATION OR SOFTWARE;
- LOSS OF BUSINESS OPPORTUNITY;
- LOSS OF ANTICIPATED SAVINGS;
- LOSS OF GOODWILL; OR
- ANY INDIRECT, CONSEQUENTIAL LOSS, SPECIAL OR EXEMPLARY DAMAGES.
6.9 Cap on liability. Save as set out above, our liability to you in respect of all other losses arising under or in connection with any Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will not exceed the total price charged for the relevant Products.
6.10 Exclusion of warranties and other terms. Except as expressly stated in these Conditions we do not give any representations, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
(4) TERMS AND CONDITIONS OF PROMOTIONS WHICH WE RUN (“PROMOTIONAL TERMS”)
Below offers are only available at select date/times. Please check https://www.pizzahut.co.uk/restaurants/offers/ for our current offers.
1 Free Unlimited Salad
Free Unlimited Salad for one person with every regular pizza, pasta or kids meal purchased. Free Unlimited Salad for up to two people with one large pizza purchased. Not available on Takeaway. Products subject to availability. Pizza Hut Restaurants reserves the right to withdraw or amend this offer at any time and without prior notice.
Products are subject to availability. † Free Unlimited Salad for one person with every individual pizza, pasta or kids meal purchased. # Drink excludes milkshakes and dessert excludes waffles. The unlimited price on drinks and Ice Cream Factory is one item per person. Roquito ® is a registered trademark of Leathams Ltd. Buffet not available on Bank Holidays, price is per person and child price is for person 12 and under. Photography is for illustrative purposes only. Find out more about our products at www.PizzaHut.co.uk /Restaurants. Prices include VAT. Pepsi & 7UP are registered trademarks of Pepsico, Tango & Teisseire are registered trademarks of Britvic Plc all rights reserved 2017. **Buffet may be available later in selected Huts. † Sorry self-serve drinks are not available in a few of our huts. 100% of tips are retained by the restaurants team who have contributed towards your experience today. On occasion we may change the ingredients of existing products, so please always check our allergen information for the latest news. Not all ingredients are listed, so if you are concerned about the presence of any ingredient please ask your server for details. Meat and fish products may contain bones. * Made with formed ham ^Cooked minced pork, ◊Smoked flavoured bacon pieces § Mozzarella with added starch ΔMay contain olive stones ‡ Seasoned minced beef. We do handle wheat flour in our kitchens and have strict procedures to reduce contamination. Some pizza toppings may be made in a factory that handles wheat flour (gluten) please ask your server for more details.†Made with Britvic lime syrup. Please note that pasta salads, cous cous, bacon bits, croutons, breadsticks and crispy onions contain gluten.
3 Kids Menu
Photography is for illustrative purposes only. Products subject to availability. Kids menu prices apply to children aged 12 and under. Sides included are kid’s portions. ® and TM indicate trademarks owned or used under licence by Pizza Hut International, LLC (c) 2016. All rights reserved. © 2016.
Ingredients may be produced in a factory that handles nuts. Meat products may contain bones. Not all ingredients are listed and on occasion we may change the ingredients of existing products so please always check our allergen information for the latest news. For full calorie, nutritional and allergen information go to www.littlehutters.co.uk or please ask a team member. •Made with formed ham. Vegetarian. Our healthier choices are based on the traffic light labelling scheme and have at least 2 green, no red and no more than 2 amber traffic lights. Salad Bar nutritionals will be dependent on the items selected.
Buffet price from £6.99. Price varies per Hut, see in Hut for details. Not available on bank holidays. Buffet is available Monday to Friday, from 12 noon until 3pm. Extended Buffet until 5pm is available at certain Huts – see in Hut for details. Buffet price is per person. Child price applies to persons between 2 - 12 years of age. Local store hours apply. Photography is for illustrative purposes only. Not valid in conjunction with any other offer, discount, voucher or promotion. Available for Dine in Pizza Hut Restaurants in England, Wales & Scotland. Not valid at Pizza Hut Delivery. Pizza Hut Restaurants reserves the right to withdraw or amend this offer at any time and without prior notice.
4.1 Evening Buffet
Offer only available at the following Dine In only at Pizza Hut Restaurants: Trafford Centre Kingsway, Manchester; Fountain Street, Manchester; Manchester; Garfield St, Stockport; Manchester Fort; Elk Mill Retail Park, Royton; Rochdale; Ashton-Under-Lyne; Corporation Street, Manchester; Speke, Liverpool; Winwick Road, Warrington; St Helens; Aintree Racecourse & Business Park; Liverpool ONE.
Offer valid for a limited time only. Offers not valid in conjunction with any other offer. Hut reserves the right to withdraw or amend these offers at any time and without prior notice. Not valid at Pizza Hut Delivery. Wednesday Evening Buffet. Buffet priced at £12.99 per person. Under 12s £7.99 per person. Available Wednesday evenings from 6pm until 9pm. Buffet options may vary. Kids price choice of side or dessert is: Garlic Bread, Breaded Chicken Strips or Ice Cream Factory.
5 Kids Buffet – Aged 2yrs and under
Kids that are 2 years of age and under can eat for free from the Buffet during Buffet Hours, when accompanied by a full paying adult. This is at the Manager’s discretion.
6 241 Cocktails at Selected Pizza Hut Restaurants - Terms and Conditions
2 for 1 Cocktails can be found at several Pizza Hut Restaurants throughout the country. Buy two cocktails, get the cheapest cocktail(s) free. Over 18’s only. The offer may be withdrawn at any time. Cocktails subject to availability.
Pizza Hut Voucher Code and Deal Terms and Conditions – see individual vouchers and deals for terms and conditions. For Pizza Hut Delivery deals please refer to the Pizza Hut Delivery Site. https://www.pizzahut.co.uk/
Likewise for Pizza Hut Northern Ireland please refer to the Northern Ireland site. http://www.pizzahutdeliveryni.com/
7 Student Discount:
Student Discount valid Sunday to Thursday (excludes Bank Holidays) - discount of 20% Off Food. To access offer you must show a valid photographic Student ID (photograph and expiry date necessary) or National Express Young Persons Coachcard. Not valid in conjunction with Buffet, Kids Meals or any other deals/offers. Only valid at participating Pizza Hut Restaurants. Limited to 4 people per table. For information on how we use data, please visit: bit.ly/hutprivacy.
8 2-4-1 on Main Meals Terms and Conditions:
We occasionally run offers such as 241, when we do the terms are as per the below. This offer entitles you to two for the price of one on any adult main meal. Buy one and get the cheapest one free. Valid for redemption on the dates, and at the times dictated on the offer or in Hut. Excludes Bank Holidays. Offers displayed on mobile phones, or printed offers are accepted. Offer excludes Buffet, Happy Hour, Kids Meals, Take Away deals, online orders, Kids Birthday parties and any other promotions, vouchers, offers or deals. Only available at the Pizza Hut promoting the discount (at the manager's discretion), or labelled on the voucher. Not available at Pizza Hut Delivery Units. All Items are subject to availability. This offer cannot be redeemed for cash. Pizza Hut reserves the right to withdraw or amend this offer at any time and without prior notice. The offer can only be used once and is valid for a party size of up to 8 people
9 Kids Eat Free Terms and Conditions:
For every main meal (Large Pizza counts as 2 main meals) purchased an accompanying child of 12 years and under will receive a free 2 course Kids Meal or Kids Lunchtime Buffet. Excludes "Big Heroes" meals. Free Kids Meal includes Free Unlimited Salad. Valid for redemption on the dates, and at the times dictated on the voucher or in Hut. Excludes Bank Holidays. Vouchers displayed on mobile phones, or printed vouchers are accepted. Voucher excludes Buffet, Happy Hour, Take Away deals, online orders, Kids Birthday parties and any other promotions, vouchers, offers or deals. Only available at the Pizza Hut promoting the discount (at the manager's discretion), or labelled on the voucher. Not available at Pizza Hut Delivery Units. All Items are subject to availability. This voucher cannot be redeemed for cash. Pizza Hut reserves the right to withdraw or amend this offer at any time and without prior notice. The voucher can only be used once and is valid for a party size of up to 8 people.
All American Thin, Pan Dough and Flatbread Pizzas are suitable for vegans. This information is accurate on July 2018. If you'd like further detail on any of our ingredients, please contact our customer service team at https://www.pizzahut.co.uk/contactus
11. Kids Buffet
Terms and conditions: Ingredients may be produced in a factory that handles nuts. Meat products may contain bones. Photography is for illustrative purposes only. Products subject to availability. Pricing applies during buffet time, and is per person. No buffet on Bank Holidays. Kids menu prices apply to children aged 12 and under. For full calorie, nutritional and allergen information go to www.littlehutters.co.uk. ® and TM indicate trademarks owned or used under licence by Pizza Hut International, LLC (c) 2016. All rights reserved. © 2016. Salad & Buffet. Bar nutritionals will be dependent on the items selected. If you would like to know about any allergens in our food please ask a team member.
Terms and Conditions: VALID ON TAKEAWAY IN PIZZA HUT RESTAURANTS ONLY. Deals not valid with any other offer unless stated. Deals only available at participating Huts. Deals valid until 28/05/2018. Products are subject to availability. Buffet not available on Bank Holidays. Find out more about our products at www.PizzaHut.co.uk/ Restaurants. Photography is for illustrative purposes only. Prices include VAT. Pizza Hut reserves the right to amend or withdraw the prices and offers at any time and without prior notice. ® and ™ indicate trademarks owned or used under license by Pizza Hut International, LLC ©2017. Food hygiene results can be found at http://ratings.food.gov.uk/ but you can also ask a team member for the rating of the restaurant you intend to visit. Not all ingredients are listed, please ask if you have any questions. Ingredients may be produced in a factory that handles nuts. Roquito® is a registered trademark of Leathams Ltd. Meat and fish products may contain bones. † Seasoned minced beef, • Made with formed ham, § Cooked minced pork, ^Smoked flavoured bacon pieces, ∑ Mozzarella with added starch, ΔMay contain olive stones. ‡ We do handle wheat flour in our kitchens and have strict procedures to reduce contamination. Some pizza toppings may be made in a factory that handles wheat flour (gluten) please ask your server for more details.
VIP CARD. THE SERIOUS BITS:
- These terms and conditions (“Terms and Conditions”) apply to the “Pizza Hut Restaurants VIP Card” (the “VIP Card”);
- The VIP Card entitles the Cardholder to 100% discount at participating Pizza Hut Restaurants, as full or part payment up to the value of £100 per bill. The Cardholder is responsible for paying any balance over that of the £100.
- Discount is for the Cardholder and up to 3 guests per visit.
- The VIP Card is valid at any participating Pizza Hut from Monday to Sunday during opening hours. You can Find your local Pizza Hut here: https://www.pizzahut.co.uk/restaurants/find-a-hut/
- The VIP card is for UK Pizza Hut restaurants only, excluding Northern Ireland and Pizza Hut Butlins (Minehead) and Jersey (The Waterfront) (we don’t own those ones!)
- The VIP Card is not valid for Pizza Hut Delivery or online orders.
- Cardholder must be present and proof of photographic identity must be shown to redeem discount (e.g. driving licence, passport)
- The VIP Card is valid for 12 months from activation
- The VIP Card cannot be transferred, sold or exchanged and there is no cash alternative
- The VIP Card can be withdrawn at any time, (for example, should the Cardholder’s conduct bring the brand into disrepute), at Pizza Hut’s sole discretion. Pizza Huts’ decision is final in every situation (including any not covered by these Terms and Conditions);
- The VIP Card cannot be transferred, sold, exchanged and there is no cash alternative.
- Pizza Hut reserves the right to refuse to accept any VIP Card (and to take alternative forms of payment) which it deems to have been tampered with, defaced, modified, duplicated, damaged, or which otherwise is suspected to be affected from fraud;
- Pizza Hut shall not be liable for any failure to comply with its obligations where the failure is caused technical and computer faults, system failures, network errors, hacks on the system, failures and malfunctions or any other circumstances amounting to force majeure or any other issue out of our reasonable control;
- Pizza Hut may collect personal information from Cardholders under the Data Protection Act 1998 and other applicable data privacy laws. Pizza Hut will use Cardholder's information for the purposes of the administration of the Pizza Hut VIP Card. By accepting and/or using a VIP Card, the Cardholder agrees to the collection, retention, usage and distribution of the Cardholder’s personal information in order to process and contact the Cardholder about the VIP Card;
- Acceptance of and/or use of the VIP Card shall constitute your acceptance of these Terms and Conditions and your agreement to be bound by them
- These Terms and Conditions are governed by the law of England and Wales.