FAQs | Pizza Hut Restaurants
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FREQUENTLY ASKED QUESTIONS

Hey there! Let's get to know each other a little better?

 

Times at the Hut

When are you open?

It varies but most Huts are open 11.30 ‘til late. You can check your local Hut, just let us know which it is.

Is there a Pizza Hut near me?

Probably! We don’t know where you are though... Let us know and we can find one for you!

Are you open Sundays?

Er yeah… what do you think this is, the olden days!?! Check out the opening times at your local Hut.

What time is the Buffet on?

Usually the Buffet is on from opening time until 3pm every weekday.

The Buffet doesn't run on Bank Holidays, but don't worry - we'll keep you happy with our radical Main Menu. It's always best to check with your local Hut if you want to double check something! 

How do I book at your Restaurant?

There's loads of ways to book a table with us! We're not too fussy - you can book online, give us a tinkle, or book through our awesome App which lets you collect points every time you dine with us!

Some restaurants might take bookings through smoke signals or semaphore, but to be honest you're probably best getting in touch through one of the ways we mentioned above.

 

Kids, access and facilities

Do you have baby changing facilities?

We sure do. We are a family restaurant after all!

Do you have High Chairs?

Yes. We want your little ‘un to be comfy when dining!

Do you do Kid’s parties?

Yep… and we love ‘em. Call your local Hut to arrange one or book one here. You get a confirmation back that it’s all booked but it’s always best to give the Hut a bell a few days before – that way you know you're all set!

Can I bring my dog?

Only if he’s helping you out (that’s a guide dog). If in doubt check with your local Hut.

What about my cat?

Now you’re just being silly!

I’m a high flying business person, do you have Wi-Fi?

Oh yeah! Most of our Huts are connected to the Internet. That means you can connect to the whole world from our Restaurants. While you're connected - why not let us know? We’d love to see you munching on our tasty pizzas and posting it onto FacebookTwitter and of course Instagram!

Do you have disabled facilities?

We do. Most Huts have accessible doorways and loos. It’s always best to check your local Hut or give them a bell first.

Can I park my car at your place?

Yep, at most of our Huts you can. Some are in city centres though so sometimes you can't park right outside. Always best to check out where the Hut is on the map.

I've had the best service of my life, how can I say thanks?

We know all our servers do an amazing job and sometimes and it always means a lot when you let us know. If you want to leave your server a tip, you'll be happy to know 100% of cash tips go straight to the server who you give them to.

All card and Apple Pay tips are processed through a Tronc system. 100% of this goes to the team members working in the Hut that day, with 70% going to your server and the other 30% being distributed amongst the other team members working in the restaurant.

 

Food and Drink

I’m not mad keen on Pizza, should I still come?

What!? Who doesn’t like Pizza?! But if you really don't - we do other stuff too and it's as tasty as the pizza. Check out the menu and see what you think. We also do loads of yummy desserts – top tip, the warm Chocolate Chip Cookie Dough is awesome!

I could eat Pizza at home though...

Yep, you could. But will it be Pizza Hut pizza that's piping hot and served to your table minutes after it came from the oven? Will it have that distinctive Pizza Hut smell of... erm, how do you describe it – well it’s just tasty! Will it be topped full of veg that's been freshly chopped?

Will the dough have been stretched by hand and lovingly prepared...

Will it be served by a smiling face and accompanied by unlimited drinks and a trip to the Ice Cream Factory afterwards?

Will all your family or mates be sat together laughing and joking and just having a bloomin’ great time?

Thought not.

(You can also collect from us though if you really do want to stay at home)

Why is some of the food different to what Pizza Hut Delivery do?

Well we want to make sure your food is awesome and some Pizzas just don’t travel well, so Pizza Hut Delivery have a slightly different menu to Pizza Hut Restaurants. We wouldn’t want to disappoint you now would we!?

Do you do salad?

Our Salad Bar is pretty special, with over 30 ingredients, and at all Huts you can get it for FREE with every main meal when you eat in with us!

Do you serve alcohol?

We do! But only if you’re legal (18 years & over). You can only drink it in our Hut though, you can’t take it away. Them’s the rules.

Do you do Cocktails?

Oh yeeeeeeah, we do Cocktails! No seriously we do #NoJoke. Cocktails, Mocktails, Pitchers & Hard Shakes - we’ve got em’ all! We’ve got loads to choose from with some good old classics and some swanky new specials, not to mention our Hard Shakes (that’s Milkshakes with alcohol – no you’re not dreaming!). You can’t get them at all Huts yet, but our Cocktail Bars are coming to more and more Huts, check out our Blog for more info.

Can I bring my own food?

Why would you want to?! We're really careful about allergens and the like in our Huts, so the only food you can eat with us is the stuff we've lovingly prepared for you.

Can I come just for pudding?

Pudding, dessert.. tomAto, tomAHto.. yep – we do it all. And you are very welcome.

Why does the Pizza Hut menu change from time to time?

We just want to keep making it better! We ask for feedback and look at what you're all loving... so we try out new food!

Do you do Gluten Free Pizza?

We sure do! You can order almost all of our Individual Pizzas with gluten free dough. They even come in a snazzy square shape cuz squares are obvs cooler!

You might be surprised by how much of our food is Gluten Free - check out our Nutritional Information page for all the details.

What about Nutrition and allergies: Can you tell me what goes into your food?

Yep. Click here for more nutritional info or have a look at our food and drink pages to see all the stats.

Is your meat Halal?

None of the food served at Pizza Hut in the UK and Ireland is halal certified. 

Can I have a kid's meal?

Sure, why not! We've got two awesome Kid's Menus available, but just to let you know the prices there are for under 12s only. 

If you're older and you still want a kid's meal you might be charged more due to the amount of unlimited options available. If in doubt - always best to check in Hut!

How do I work out the price of a half and half pizza?

Woah! We're pizza makers, not maths geniuses. That's why we've made this super simple.

If you're going half and half, just look at the Sharing prices for the pizzas you want, split those in half, and add them together!

How do you cook your pasta?

Through our ovens. They're very nice too.

 

Deals

I love a deal – can I get one please!?

Hey, who doesn’t love a deal! And yes, you can have one... we have free salad with every main meal in all of our Huts all day every day.

If that wasn’t enough you can top up on your fizzy pop or squash for free and have as much as you like (our drinks are unlimited).

And if those two beauties weren’t enough the trips to the Ice Cream Factory are unlimited too! So buy one bowl and you can just keep going back (as long as we're open, obviously).

You’re welcome.

Can I get a voucher for something extra?

The best chance you’ve got is to sign up for all our exclusive deals. That’s like the Pizza Hut Restaurants club where the secret members (it’s not that secret) get access to really good stuff before anyone else. These deals can be Kids Eat Free vouchers, 241 Pizzas, collection deals, meal deals, 20% off.. we could go on.

Or you can download our App which lets you collect points every time you dine with us. You can use your points for free food and who doesn't love free food?

What offers are on at the moment then?

You’re on the wrong page! Go here to see ‘em.

My mate got a deal and I didn’t – how come?

Maybe we liked them more? No – sometimes our deals are limited and mostly we have them especially for a specific Hut – it’s important for us to be local. We know Northerners love pie and chips and Southerners like falafels.

Can I use 2 vouchers together?

It depends. Check each voucher for the T&C’s. We know it’s boring but it often helps. Generally though deals and discount vouchers don’t mix, you can only use one. It’s fine to use a Pizza Hut gift card with either though.

My voucher expires soon – can I use it after the expiry date?

No. You need to get your skates on and use it!

 

Contacts and other stuff

How do I book a table?

Just tell us where you are and when you want to come! Click here! You get an email right away to confirm it all. No need to do anything else, just turn up. For kid's parties it may be best to give the Hut a bell a few days before, just to check we're all set for you.

I’m not that pleased. Who do I tell?

We hate to hear that you haven't had a great experience with us. You should always let the staff in Hut know first as their whole deal is making you happy. If you're still not pleased then we'd really like to hear from you - tell us more here.

Can I pay by credit card?

For sure! We take Visa, MasterCard, Maestro, Solo, Electron, JCB, Amex (but not online). 

If you're ordering online you'll have to pay by card though. Until that Willy Wonka machine for sending physical things long distances is perfected - then we'll reconsider.

What about Contactless?

Whether you’re a tapper, a swiper, a chip and pinner or a cold hard casher – it’s all cool with us. Apple Pay and Android Pay? That’s good too.

Not fast enough? We can do Qkr...

Some Huts might accept buried pirate treasure in exchange for pizza, but you’d have to check with them.

How do I get to work with you guys?

Just apply!

How do I become a Pizza Hut Restaurant franchisee?

We don’t really have franchisees. Sorry.

I have a charity or fundraising event – can you help?

We have lots of requests and we cannot support them all so we have carefully selected some partners. See more here.

 

App

Do you have a Loyalty App?

Yeah we do! Have a look here for all your Appy needs.

What platforms is it available on?

Apple, Android, we don’t discriminate! You can get our awesome App on both!

How does it work?

It’s a piece a Pizza! Our App lets you collect and save rewards to spend in our restaurants. Live the Pizza Dream in 5 simple steps:

  1. Download the App
  2. Come to Pizza Hut
  3. Eat yummy food
  4. Earn points using your App
  5. Use points for more yummy food

 

Gift Cards

I’d love a Pizza Hut Restaurants gift card – where I can get one?

You can buy them from our Huts and even in shops and supermarkets. They're good for presents, we give them to each other all the time here. You can spend from a fiver to £250 (£250 would be an AWESOME present).

Can I use Gift Cards?

Yep, if it’s a Pizza Hut one. You can use them in participating Pizza Hut Restaurants all around the UK and can use them as much as you like (well, until the money runs out or when they expire after 18 months). There’s no minimum spend too – just buy what you like with them!

How do I check the balance on my Gift Card?

Easy peasy, just here. You can't top up your card though- sorry!

Can I use them for Pizza Hut Delivery?

No – sorry! But you can use them when collecting Pizza inside the Hut (not online)

Can you help me if I lose it?

Sorry – no can do. You’ve just got to protect it like you would a precious gem.. or a rare piece of art.

Can I use them on deals?

Yep. Sure thing. They are just like cash (but plastic)

Can I exchange them for cash?

Cash-money? No. Sorry.

Can you put the balance of two cards onto one card?

No can do. But you can use two cards on one transaction if you like.

What’s the scratch panel for?

It’s a security measure for online sales, but it’s not important if you are going into the Restaurant. Don’t sweat it.

Do I need to keep the cardboard bit it was attached to?

No. Well, you can if you want but we don’t mind if you don’t.

My gift card expires soon – can I use it after the expiry date?

No. You need to get your skates on and use it!

Do you accept Leisure Vouchers?

Leisure Vouchers from the Whitbread Group we do.

We don’t accept Luncheon Vouchers. Sorry.

We also accept the vouchers we have out at the time. See our offers.

Do you offer a student discount?

We offer a 20% discount on our Main Menu from Sunday – Thursday at most of our Huts. A valid photographic Student ID needs to be shown (if you graduated 5 years ago - no it doesn’t count!).

The policy for offering student discount varies by location, so always best to check with the Hut beforehand for all the deets!

Do you give anyone else a discount?

We do! If you've got a Blue Light Card, a Defence Discount Service Card or you're a member of Health Service discounts you can grab 25% off Food, Sunday - Thursday after 3pm. You'll just need to download a code from the relevant online portal.

Can I use two vouchers together?

It depends. Check each voucher for the T&C’s. We know it’s boring but it often helps. Generally, you can't use a deal and a discount voucher together. It’s fine to use a Pizza Hut gift card with either though.

 

Collection queries

Can I order online?

For sure. Try here.

Will my details be kept safe?

Yep. They are never saved. The policies we have to protect your details are very strict.

Why don’t you deliver to me?

Pizza Hut Restaurants isn’t the same as Pizza Hut Delivery. You need to go to the Delivery website to ask that question! You can collect pizza to take away from all of our Restaurants though!

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