FAQs

How do I find a Hut?

The best way is to use your postcode. This will also tell you if you're in a delivery area. Click here to find your nearest Hut. If you don't know the postcode of your current location, you can always use our sitemap to look through the list of Huts by county.

Can I book a table?

Yes! You can book tables on the Pizza Hut website. Click here to book a table or call your local restaurant. Click here to find contact numbers.

I have tried to book a table online but it will not accept payment from my card.

Some credit & debit cards, such as Maestro cards, can unfortunately not be used for our online reservations. Please try to a different type of card and see if that works.

How long does it take to get my confirmation email for a table booking?

E-mail confirmations are sent immediately. 

There may be times you cannot see the confirmation for the following reasons:

- Your Spam filter has rejected the Pizza Hut email
- Your Mailbox is full
- Your Mail service provider has an issue
- The Incorrect email address is provided

All of these are outside the control of the Pizza Hut website as they relate to your email account.

Party bookings - is there a maximum number of guests?

You can book a maximum of 20 guests on-line, but if you want to book a table for a larger party, please contact your chosen restaurant and book direct, click here  to find contact details.

What are the buffet times?

Buffet is normally from lunch time until 2:30. Some Huts open for longer, so it's a good idea to check. Buffet's not available at weekends or on Bank Holidays.

Can we share food?

Yes, you can share most of our food. But the buffet, and some drinks, are priced per person and have unlimited amounts. Those can't be shared, sorry.

Can we take alcoholic drinks away?

Pizza Hut has a license to serve alcoholic drinks with food that's going to be eaten in the Hut. Sorry, we can't let you take alcohol away from our premises.

How can I give feedback about a visit to Pizza Hut?

Initially, please contact the Hut you visited - click here to find Hut contact details. If you need to contact our Customer Services Team click here for options.

Why do you offer different products in dine-in restaurants to delivery restaurants?

We test all our products extensively before we add them to the Pizza Hut menu. We want to make sure product quality and standards are high enough, before we introduce menu ideas to our customers. Sometimes a product's quality can be affected by the time it would take to deliver to you. Rather than disappoint you, we don't include those options on our delivery menu. taken to get to your door. We therefore look to simplify the menu and reflect the needs and demands of our delivery businesses.

What cards do you accept for payment?

We accept all main cards - Visa, MasterCard, Maestro, Solo, Electron, JCB.

AMEX is accepted within most of our restaurants but not online.

Can we order alcoholic drinks?

Pizza Hut only has a licence to serve alcoholic drinks with food that's going to be eaten in the Hut. Sorry, we can't let you take alcohol away from our premises. Our Delivery Restaurants are not licensed to serve alcoholic drinks.

Will you keep my details secure?

Pizza Hut employs technology policies to protect any personal information that we store from misuse and loss. These policies are also designed to protect personal information from unauthorised access or disclosure. We ask you to input your payment details whenever you order with us as they are never saved as an extra security precaution.

Why does the Pizza Hut menu change from time to time?

We continue to review all our products at Pizza Hut to offer our customers what they want and more. Therefore our menu is constantly evolving to meet our customers' needs and taste preferences.

Why can't I get a delivery when I used to get a delivery?

There are occasions when we need to change our delivery areas to ensure we can provide the best quality products. If we can no longer deliver to you, we will be happy to provide a take-away order.

Why do you offer different products in dine-in restaurants to delivery restaurants?

We test all our products extensively before we add them to the Pizza Hut menu. We want to make sure product quality and standards are high enough, before we introduce menu ideas to our customers. Sometimes a product's quality can be affected by the time it would take to deliver to you. Rather than disappoint you, we don't include those options on our delivery menu. taken to get to your door. We therefore look to simplify the menu and reflect the needs and demands of our delivery businesses.

Why can't I get a delivery to my door?

Most dine-in Huts don't offer a delivery service. For those huts that do deliver, you'll find a clearly defined delivery area, based on postcode and delivery journey time. If you can't get a delivery, take-away services are provided at every Hut.

Why was my delivery not within the promised time?

Our delivery times are our best estimates. We try really hard to deliver your order as soon as possible.

What is the minimum order for delivery?

Our current minimum delivery order is £7.99.

Do Pizza Hut charge for deliveries?

In areas where deliveries are available, they're free of charge.

Why did I get a leaflet when you will not deliver to me?

Our menus are delivered by the Royal Mail, who cover a whole area within one post code. Sometimes there are operational reasons why we can't deliver a food order to your location. Please accept our apologies - we hope you'll still enjoy a meal by ordering and collecting from your local Pizza Hut.

What should I do if I'm unhappy with a delivery?

Initially, please contact the Hut you visited - click here to find Hut contact details. If you need to contact our Customer Services Team click here for options.

What are your opening times?

Opening Times vary by restaurant.  You can find them for a specific restaurant by going to "Find a Hut", typing your postcode in, and then clicking on the "Info & Map" button.

What are your opening times?

Opening Times vary by restaurant.  You can find them for a specific restaurant by going to "Find a Hut", typing your postcode in, and then clicking on the "Info & Map" button.

What cards do you accept for payment?

We accept all main cards - Visa, MasterCard, Maestro, Solo, Electron, JCB.

AMEX is accepted within most of our restaurants but not online.

How long does it take to get my confirmation email?

E-mail confirmations are sent immediately.

There may be times you cannot see the confirmation for the following reasons:

- Your Spam filter has rejected the Pizza Hut email
- Your Mailbox is full
- Your Mail service provider has an issue
- The Incorrect email address is provided

All of these are outside the control of the Pizza Hut website as they relate to your email account.

Why are the online voucher codes not working?

Check that the code you have entered exactly matches the code that you have been sent and that the expiry date has not passed.  If the code still does not work, please call customer services.

I can’t find a place to put the voucher code in when ordering online?

If you are ordering from Pizza Hut Delivery then you enter your voucher code in the box provided on the ‘Your Order' page just before you go to the checkout.  Voucher codes for the restaurant and takeaway service are redeemable in store only.

I placed my order online with the discount voucher but have been charged the full amount.

Please contact customer services with the details of your transaction and the voucher you used.

I have a Voucher but cannot see any terms and conditions on it & the restaurant have told me it is not valid. How can I check this?

All vouchers distributed by Pizza Hut (UK) Ltd. contain the relevant terms and conditions. If you are unable to find the terms and conditions, then the voucher is unlikely to be legitimate.

Will you keep my details secure?

Pizza Hut employs technology policies to protect any personal information that we store from misuse and loss. These policies are also designed to protect personal information from unauthorised access or disclosure. We ask you to input your payment details whenever you order with us as they are never saved as an extra security precaution.

How do I know my order has been received?

When your nearest Pizza Hut has your order, we'll send you an email confirming it. If there seems to be a problem, please call the Hut to check they have the order.

What if I want to change my order?

After you've placed your order online, you can call your local Hut if you need to make any changes. Please make sure you have your order reference number ready.

Why do you offer different products in dine-in restaurants to delivery restaurants?

We test all our products extensively before we add them to the Pizza Hut menu. We want to make sure product quality and standards are high enough, before we introduce menu ideas to our customers. Sometimes a product's quality can be affected by the time it would take to deliver to you. Rather than disappoint you, we don't include those options on our delivery menu. taken to get to your door. We therefore look to simplify the menu and reflect the needs and demands of our delivery businesses.

What cards do you accept for payment?

We accept all main cards - Visa, MasterCard, Maestro, Solo, Electron, JCB.

AMEX is accepted within most of our restaurants but not online.

Where can I buy Gift Cards?

Gift Cards can currently be purchased from WH Smith & Clinton Cards or online by following this link

Can I use Gift Cards in any Restaurants?

Most of our Restaurants accept Gift Cards, but our Delivery Restaurants, Express, PHQ & a small number of Restaurants are not able to accept them currently.

How many times can I use it?

As often as you like, as long as a balance remains on the card and it is within 12 months of the issue date.

How long is Gift Card valid for?

12 months from date of issue. If you wish to check the expiry date of your Gift Card, please click here or contact Customer Services.

Can I top up a card?

This is not currently available but we hope to offer this facility in the future.

Can I use it for delivery?

Not currently, but this may change in the future.

What Happens if I lose my Gift Card?

Pizza Hut cannot accept responsibility for damaged, lost or stolen cards.  Please protect them as you would cash or any other card type.

Can I use voucher in Franchise Hut?

Yes, except for a small number not participating in the scheme .

Can Gift Cards be redeeemed against deals or special offers?

Yes they can, they are the equivalent of a cash transaction.

What value of Gift Cards can I purchase?

As much as you like, with a maximum of £100 per card.

Is there a minimum spend before I can use Gift Card?

Not for the gift card specifically, but any minimum spends currently in place for deals etc will still apply.

Can I exchange the card for cash?

No.

Can I put the balance of two cards onto a single card?

Sorry, this isn't currently possible. However you can use more than one card per transaction.

What is the scratch off panel for?

This is a security measure that may be used in the future for online sales but is not necessary for using in our restaurants.

Do I need to keep the cardboard bit the card was attached to?

No, it is not necessary to make a purchse, you only need the plastic card itself.

Do you accept Leisure Vouchers?

Yes, we accept Leisure Vouchers issued by the Whitbread Group.

Do you accept Luncheon Vouchers?

Sorry, we don't accept Luncheon Vouchers any more.

Why can't I use my discount voucher with a deal?

Most vouchers can't be used with another offer or deal because we can't give two discounts on the same meal. Please see the Terms and Conditions of the voucher.

Do you offer discounts to the Emergency Services, NHS and Armed Forces?

No, we don't offer discounts nationally. Some local arrangements may exist, so check with the Hut when you arrive.

Can you send me Pizza Hut vouchers for an event I have?

Yes - you can buy either  Leisure Vouchers or Pizza Hut Gift Cards.

I have a voucher that I haven’t used yet & it expires soon. What can I do?

Vouchers and Gift Cards need to be used prior to the expiry date, or the value will be lost.

Why are the online voucher codes not working?

Check that the code you have entered exactly matches the code that you have been sent and that the expiry date has not passed.  If the code still does not work, please call customer services.

I can’t find a place to put the voucher code in when ordering online?

If you are ordering from Pizza Hut Delivery then you enter your voucher code in the box provided on the ‘Your Order' page just before you go to the checkout.  Voucher codes for the restaurant and takeaway service are redeemable in store only.

Do you have any special deals?

Most deals are shown on the website, but there may be some available that are specific to your area. Please check, before you place your order.

How do I use my voucher?

Voucher can be redeemed online using the voucher code or quote the code over the phone when ordering.

What are the T&Cs of the voucher?

1) 50% off when you spend £20 or over at full menu price excluding drinks, ice cream, half and half pizzas and create your own pizzas.

2) Deal valid on collection only

3) Valid until 13th January 2010

4) All items must be ordered at the same time

5) Voucher not valid with any other deal, offer or discount

6) Voucher code must be mentioned or entered online at the time of ordering

7) Pizza Hut UK (Ltd.) reserves the right to withdraw or amend the offer without prior notice

8) Accepted in Pizza Hut Delivery and Restaurants for takeaway orders only within Great Britain and Northern Ireland.

How do I claim my voucher?

Just click on the link on the email you have received and this will take you the website to claim your voucher.

How do I know when my voucher is ready?

You will be sent an email to confirm you voucher is ready with a link to the website to enable you to print it.  Please note you can only access the website three times before your voucher expires so don't forget to print it off.

How long will it take for my voucher to arrive?

It will take up to 24 hours to arrive.

What if my voucher hasn’t arrived after 24 hours?

Please check you spam folder as it may have been automatically saved to this by your service provider.

What are the terms and conditions of the voucher?

How long is the voucher valid for?

The voucher is valid from 8th January until 31st January, Friday to Sunday inclusive.

Can I use my voucher more than once?

No, this voucher is valid for one purchase only.

Can I print out the voucher more than once?

No, this voucher can only be printed once.

Can I send this email to my friends?

Yes, you can share it with as many friends as you like.

How do I claim my voucher?

Just click on the link on the email you have received and this will take you the website to claim your voucher.

How do I know when my voucher is ready?

You will be sent an email to confirm your voucher is ready with a link to the website to enable you to print it.  Please note you can only access the website three times before your voucher expires so don’t forget to print it off.

How long will it take for my voucher to be ready?

It will take up to 24 hours to be ready.

What if my voucher hasn’t arrived after 24 hours?

Please check your spam folder as it may have been automatically saved to this by your service provider.

What are the terms and conditions of the voucher?

1) Valid all day in participating dine-in stores in the UK and Republic of Ireland, Sunday to Thursday from 04/01/2010 until 31/01/2010 inclusive. 2) Voucher entitles you to 50% off food only (including children's) excluding drinks, buffet, 2 course set menus, takeaway deals, online orders, Happy Hour, Lunch Menu, Week Night Treat, Kids birthday parties, and all other vouchers, promotions and discounts. 3) All items are subject to availability. 4) This voucher cannot be redeemed for cash. 5) We will process any personal data in accordance with our Privacy Policy which can be viewed at http://www.pizzahut.co.uk/restaurants/privacy-policy.aspx. 6) Photocopied vouchers cannot be accepted. 7) Voucher must be mentioned at time of ordering, presented on payment and retained by store. 8) This voucher can only be used once. 9) Only one voucher can be used per table. 10) Maximum table size of 10 people per voucher. 11) Pizza Hut reserves the right to withdraw or amend this offer at any time and without prior notice.

How long is the voucher valid for?

You can find the valid from and to dates on your voucher and on the initial email you have received.

Can I use my voucher more than once?

No, this voucher is valid for one purchase only.

Can I print out the voucher more than once?

No, this voucher can only be printed once.

Can I send this email to my friends?

Yes, you can share it with as many friends as you like.

At Pizza Hut we're passionate about everything on our menu from our starters to our desserts, from our pizzas to our pastas and salads.

To look after our health it's important to eat well and stay active. With so many delicious combinations to choose from a Pizza Hut meal is a great treat that you can fit into a balanced lifestyle.

For more information, click here 

What are your ingredients?

Keeping nutritional information handy is important - we're proud of what's in our pizza as well as on it! You can access a list of all our ingredients by clicking here.

Do you help with diets and allergies?

Dietary and nutritional information is available in the PDF files on the website. You can download this, or print it out for future reference. Click on the following link to find this information:

http://www.pizzahut.co.uk/restaurants/menus--deals/dietary-information.aspx

Gluten free bases - will you be introducing them in the future?

We will not be introducing gluten free dough bases. Wheatflour is a core ingredient in our pizza and pasta dishes and we use flour in our kitchens for dusting and stretching pizzas.

Allergen information is available on our website.

We recommend Coeliacs use our salad bar most of which will be suitable, however you are advised not to eat the pasta salads, bacon bits, croutons and Caesar dressing. Since we refresh the ingredients on our salad bar regularly, please ask if you are unsure.

Is your meat Halal?

Our meat is not certified for Halal diets. This is something we may consider in the future.

Are your pasta dishes made fresh or microwaved?

Our pasta dishes are baked to order in our ovens. Currently we do not have microwaves in our restaurants.

How many pieces do I get in a portion of…?

...e.g. slices on a pizza, pieces of chicken wings.

We work to ensure that portion sizes are consistent. If you do not think you have received the correct number of pieces in your portion, please talk to your server, or ask for the manager.

How can I find out about jobs with Pizza Hut?

Please click here to find out more.

How can I become a Pizza Hut franchisee?

Click here for more information about franchise opportunities.

Can you help with a school/college project?

You'll find information about Pizza Hut here, on the website, or you can click here to download our student pack. Financial information is published by our parent company on www.yum.com

I have a charity/fund raising event, sponsorship or advertising query, can Pizza Hut support this?

Pizza Hut has 2 dedicated charities we support - Starlight and World Food Programme. Any sponsorship or advertising queries should be discussed with your local restaurant.

What is Shopper Discounts & Rewards?

Shopper Discounts & Rewards is a membership programme for online shoppers through which they receive access to a wide variety of money off rebates and discount vouchers at a large number of online retail stores.

All new members of the programme are entitled to a cash back voucher worth £15 that can be claimed following their next online purchase at Pizza Hut, plus a monthly £10 cash back voucher that can be claimed following future purchases. Also available are discounts of up to 20% at online retail stores, of which there are more than 700.

Shopper Discounts & Rewards also provides its members with additional shopper protection benefits including Extended Warranties, Delivery Guarantee Protection and Price Guarantee Protection.

Can the cash back vouchers offered by Shopper Discounts & Rewards be redeemed in a Pizza Hut restaurant?

No, the cash back vouchers (which includes the monthly member bonus) can only be redeemed through the Shopper Discounts & Rewards customer service department following online purchases at Pizza Hut. Please visit Shopper Discount & Rewards for more information on how to redeem the vouchers.

If I have any queries how can I contact customer service?

You can contact the Shopper Discounts & Rewards customer service centre via the following:

What is My Time Rewards?

My Time Rewards was created to give consumers the opportunity to access discounts and savings on a wide variety of leisure activities throughout the UK. These include hotel stays, pamper days, fun days out and many more.

My Time Rewards members have access to a huge database of money off or discount vouchers, which can be printed out and used at some of the country's leading amusement parks, zoos, aquariums, castles and many more venues and activities.

On top of this members have a range of protection benefits available to them, some of which include Event Booking Protection, Hotel Reservation Protection and Journey Delay Protection.

Can I redeem the cash back vouchers available through the My Time Rewards programme in a Pizza Hut restaurant?

No, these cash back vouchers, including the monthly member bonus, can only be redeemed through the My Time Rewards customer service department following online purchases at Pizza Hut. To find out more about how to redeem them, visit My Time Rewards.

If I have any queries how can I contact customer service?

You can contact the Shopper Discounts & Rewards customer service centre via the following: